FireWise Consulting & Learning Academy

Phoenix has rolled out an AI‑powered system to handle non‑emergency 911 calls, greeting callers and guiding them through prompts so human dispatchers can focus on life‑threatening emergencies. The tool aims to cut wait times, ease staff stress, and free up resources for urgent situations. Read more to see how this new tech could change the way emergencies are prioritized.

https://dailydispatch.com/fire-news/arizona/phoenix-911-dispatchers-now-use-ai-to-handle-non-emergency-calls/